Arul leads product for Exelon's Customer Flight Path, where he steers a $7M+ portfolio per journey and a multi-year roadmap across all six Exelon operating companies. Translation: when you start, Stop, or move Service. He also managed Billing and payments and large commercial account; his teams built the experience behind it. Before utilities, he chased platform bugs and customer insights at Microsoft and Motorola Mobility, keeping 100M+ users online and cutting escalations by 60%. Somewhere along the way he collected Six Sigma, SAFe, and a genuine love for turning messy customer feedback into things that actually ship. Ask him about agile at scale, analytics that change minds, or why business value is more interesting and Fun than it sounds.