Utility customer expectations and affordability concerns are at an all-time high, but advances in AI and analytics capabilities enable utilities to reduce O&M while maintaining or improving the customer experience.  This session explores how leading utilities are leveraging data platforms, analytics, and AI-accelerated products, like microapps, to deliver a better customer experience while identifying and addressing O&M cost drivers across the customer journey. 

Session Takeaways:

• Understand how AI-powered products and microapps are transforming utility customer experiences.
• Connect customer journey insights to operational improvements that reduce O&M costs.
• Build a roadmap for scaling customer-centric digital innovation using analytics, data, and AI as foundational capabilities.