CenterPoint Energy will present the CNP Way, its “Organization as Code” platform designed to support governed agentic AI operations in a regulated utility environment. By converting standards, governance rules, operational procedures, and security policies into executable organizational memory, the platform enables AI agents to operate consistently while maintaining human oversight for critical decisions. The session will showcase how CenterPoint applies this framework across production AI systems, including executive reporting tools and AI-driven call center testing workflows. Attendees will also hear candid lessons learned from deploying governed AI at scale, including where automation succeeded, where guardrails mattered most, and which processes should remain human-led.

Session Takeaways:
• How to operationalize governed AI workflows
• Strategies for embedding governance and compliance into AI systems
• Lessons learned deploying agentic AI at scale
• Real-world examples of automation successes and limitations