When major outage events impact potentially hundreds of thousands of customers, timely and accurate communication becomes mission critical. Evergy was at a crossroads. Existing outage communications were significantly limited and fragmented. Learn how Evergy, Microsoft, and IBM Consulting are deploying a generative AI solution that simplifies the outage experience by providing trusted capabilities and information through a single conversational interface.  You will gain insights into the governance, retrieval, and validation approaches required to operate enterprise AI at scale while maintaining customer trust. Discover how the solution will improve customer communications, reduce call center demand, and create a foundation for future AI-driven operational efficiency across the utility enterprise.