CC3: Customer Analytics Community - Enhancing Customer Experience through Machine Learning and Intense Data Engineering
Date & Time
Tuesday, December 7, 2021, 12:00 PM - 1:00 PM
Ioannis Katsanos Tim Krall

Join the Customer Analytics Community on Tuesday, December 7, 2021, at 12:00 PM CT, for a case study presentation with Q&A and open discussion on "Enhancing Customer Experience through Machine Learning and intense Data Engineering " by Tim Krall, Director of Customer Analytics and Ioannis Katsanos, Manager of Data Science at Exelon Utilities.

This session will focus on Exelon Utilities ETR and FCR efforts. Customers expect from their utilities the same level of service and communications they receive from their other digital engagements. As Exelon strives to provide the same level of experience, better understanding our customers and their interactions become essential.

Exelon Utilities’ Customer Analytics team is a finalist for the 2021 UAI Most Innovative Utility Analytics Team award. We are proud to showcase their story.