4:00  -  5:00

October 25, 2018

Grand Cypress H

405: High Usage Alert Modeling

Session Category :  Customer 

This presentation will outline Entergy’s initiative to develop a series of models that predict (using monthly data) when a customer will largely exceed their normal usage to enable the customer experience group to engage proactively and help alleviate call volumes. We will cover our initial engagement with the business in order to create the use case, discussion of the weather features used in the model, times series model used, defining our business unit driven accuracy measurements, and ultimate deployment strategies.

Understanding of the features and challenges in creating a high bill alert model using monthly data instead of AMI.