Full Name
Kristin Punter
Job Title
Sr. Director, Customer Service Outreach (CSO) and Strategic Workforce Management (WFM)
Company
PG&E
Speaker Bio
Kristin brings over 30 years of customer service and leadership experience in the utility and wireless telecom industries. She oversees multimillion-dollar budgets and spearheads initiatives in conversational AI, workforce optimization, and enterprise communication platforms, ensuring exceptional service delivery and operational efficiency. Kristin is committed to enhancing customer satisfaction by implementing innovative technologies and driving data-driven strategies for outreach and contact center operations.
Speaking At
