AMI deployments generate massive amounts of data, yet many utilities use only a small portion of its potential. In this session, utility leaders from Clay Electric and Piedmont Electric will share how they are leveraging meter data and analytics to improve operations, reliability, customer engagement, planning, and decision making across the organization.

Attendees will hear real-world examples of how utilities are expanding the value of AMI beyond billing and outage management to address challenges including power quality, system performance, rate analysis, load visibility, and customer service. The discussion will also explore organizational strategies that drive adoption, improve employee engagement, and maximize return on technology investments.

Join this utility-led conversation to learn practical approaches for transforming data into measurable business outcomes.

Session Takeaways:

• Identify high-value AMI and analytics use cases that deliver measurable operational and customer benefits.
• Assess opportunities to improve reliability, power quality visibility, and system planning with AMI data.
• Explain how utilities can increase adoption of analytics across operations, engineering, and customer service teams.
• Analyze approaches used by utilities to maximize the value of existing AMI investments.
• Develop a roadmap for moving from data collection to data-driven decision making.