National Grid will share the evolution of GridGPT, its internally developed AI platform designed specifically for utility operations and workflows. Built on a multi-agent architecture, GridGPT connects engineering databases, operational systems, file storage, and call center procedures into a unified AI experience tailored for utility employees. The session will explore how specialized AI agents support tasks such as data analysis, document summarization, and complex operational research while providing practical lessons learned from deploying AI at scale across a regulated utility workforce.

Session Takeaways:
• How multi-agent AI architectures support utility operations
• Approaches for integrating siloed operational knowledge
• Lessons learned deploying AI at scale
• Future opportunities for personalized AI workflows