Beyond the hype, AI and Generative AI combined are proving to automate real tasks and processes across the utility value chain. One of the greatest areas of impact is in customer engagement. Discover how DTE Energy and other utilities are leveraging AI-powered assistants to categorize and direct calls, as well as understand, categorize, and respond to customer complaints. Learn about deploying and tracking Large Language Models (LLMs) to ensure accurate, timely responses for reduced resolution times and positive customer sentiment.