In the rapidly evolving landscape of technology and consumer expectations, industries across the board are redefining their approaches to customer service and digital interactions. Among them, energy and utilities companies are at a pivotal juncture, as customers’ service expectations mature to meet current trends and relationships with utilities transform from a strict consumer into a multi-faceted connection. Join Americaneagle.com and Liferay to understand how the marriage of customer journey focus and experience-driven technology intersect to deliver outstanding customer service and delightful digital interactions to customers, suppliers, and constituents.

Key Takeaways:

• Develop and refine the goals of your users and customers, creating strategic website journeys in preparation for a digital experience overhaul
• Learn to shape customer experiences that shepherd users through websites and portals to perform the actions they want to
• Understand how the right technology can deliver personalized, seamless experiences that delight customers