Full Name
Chris Herndon
Job Title
Customer Data and Analytics Manager
Oncor Electric Delivery
Speaker Bio
Chris Herndon is the Customer Data and Analytics manager at Oncor, responsible for Voice of the Customer programs providing insights on customer engagement and experience. He has over 20 years of utilities experience in Customer Experience Management. Chris also supports customer analytics applying advanced predictive, automation, and artificial intelligence technologies to improve customer satisfaction and optimize business processes.
Chris Herndon