302: Orlando Utilities Commission Builds Workflows to Harmonize Chaotic Business Processes During Water Grid Modernization
Date & Time
Wednesday, November 1, 2023, 2:00 PM - 2:45 PM
Dawn Frye

Grid modernization is a lengthy and exhaustive process requiring a plan of action and a focus on detail. Orlando Utilities Commission (OUC) is undergoing a 30-month Next Gen Water AMI deployment.

OUC explains how they ensured a successful transition to a new water AMI technology through pilot programs of alternative technologies, back-office support, and fieldwork coordination for the extensive project. They demonstrate how to build workflow analysis, modernize current spreadsheet handling of key work lists, and tactically coordinate business processes for the field activities that take place during a mass deployment of scheduled meter exchanges and communication module exchanges.

Session Takeaways:

  • How to build analysis workflows
  • How to modernize the current excel/spreadsheet handling of key work lists
  • How to keep track of chaotic back office field activities
Focus Area
Customer Analytics, Analytics Architecture & Technology, People & Culture