Join us for an engaging session that combines small group breakout discussions with larger group interactions as we delve into two important topics: "Using AI in Customer Analytics" and "Driving Business Success: Unleashing the Power of Analytics in Price Plan Transitions." In the first part, we will explore the diverse AI tools used in customer analytics, such as sentiment analysis, marketing strategy development, automated customer support, and communication automation. We will also address the need for explainable AI in highly regulated customer service environments. In the second part, we will discuss how utilities are effectively utilizing analytics to transition business customers between price plans. Through real-life examples and discussions on flags, protocols, and analytics for securing buy-in, we will uncover the art of successfully implementing rate switching initiatives. Be prepared for stimulating small group conversations and valuable large group discussions where we will report out the findings from the breakout sessions, offering a comprehensive view of these critical topics. Don't miss this opportunity to gain insights and contribute to the collective knowledge in the realm of customer analytics and price plan transitions.

Topics:

• Using AI in Customer Analytics
• Driving Business Success: Unleashing the Power of Analytics in Price Plan Transitions