Hear from thought-provoking speakers. Join discussions on critical topics in this fast-moving market. Gain insights on the changes for today’s and tomorrow’s utilities, and how analytics can help utilities adapt to those changes, and even embrace them.
Build your professional network at this case study-focused conference. Expect a balance of networking and learning while exploring the business and strategic implications data is having on grid analytics, customer analytics and analytics infrastructure.
Stay current on what’s happening from utility C-level panels who provided insight from the corner office of how analytics drives business and positively impacts ROI.
Registration and Information
UAI Working Group Meetings
UAI Working Group Meetings – Lunch
Smart Grid Analytics Leadership Forum
Smart Grid Analytics and Big Data are revolutionizing the operation of the modern utility. This forum will review case studies of leading utilities that are using the power of smart grid analytics, big data, and machine learning to fundamentally change the nature of the customer experience including energy efficiency, dramatically increase the efficiency of AMI operations, and reduce non-technical loss by as much as an order of magnitude. Each case study will cover project implementation schedules, economic rationale, and project results.
*This event is sponsored by C3 Energy and is open to Utilities only.
Registration and Information
Breakfast & Networking
General Session: Executive Insights from Utilities and Beyond
The third Annual Utility Analytics Week kicks-off with executive insights and actionable ideas from analytics thought leaders from inside the utility industry and beyond. Keynote presenters include Caroline Winn, Vice President, Customer Services, and Chief Customer Privacy Officer at San Diego Gas & Electric, and Scot Struminger, Vice president at FedEx. Ms. Winn, 2012 Utility Customer Executive of the Year, will be sharing her insights on how her organization is leveraging data and analytics to better serve SDG&E’s customers in today’s challenging utility operating environment. UA Week’s track record of bringing in analytics perspectives from outside of the utility industry continues with Mr. Struminger’s presentation on how FedEx has transformed their business operations and grown its global leadership position by putting the power of data and analytics to work in their complex, real-time operations. Our host for this session if Rob Schilling, Chief Executive Officer of Space-Time insight, who will share his thoughts on how utilities are using analytics in the move towards real-time operations.
Session Block 1 – Breakout Sessions
101: Flip the Script: How Analytics has Transformed Call Center Operations
Utility Call Centers are one of the most valuable and certainly most costly customer engagement touch points and one of the largest areas calling for analytics-driven business transformation. Utilities have the ability to enhance the efficacy and efficiency of this core function through the use of advanced analytics from voice analytics to intelligent scripting and more! This session will take a closer look at the path to creating tangible and measurable operational and customer engagement improvements.
102: Asset Analytics: If It Ain’t Broke, Do Fix It
Utilities face the challenge of keeping the lights on every day, and this challenge is only made tougher with decades-old infrastructure in place. Analytics provides the opportunity for utility O & M leaders to change the asset and maintenance management game to make keeping the lights on less of an obstacle. With data now available from smart meters, line sensors, equipment sensors, and third party sources, new maintenance practices can be implemented to improve the O & M bottom line, maximize the usable life of assets, and maintain system reliability and performance. This session will profile one utility that is “full speed ahead” in this new asset management paradigm.
103: Beyond “The Four V’s”: Delivering Value in the New Data-Rich Environment
The onslaught of data in utilities is rising and so is the need for utility IT and business professionals to look and work beyond data for data’s sake. They need to build systems and processes that create opportunities for colleagues to capture the value inherent in the new data rich environment and deliver the ROI demanded by the C-suite. To this end, we will look at how to build the systems and processes that support and drive analytics-based ROI.
104: SaaS Delivery Models: To Share Data or Not to Share Data
As recently as a decade ago the idea of providing data to a third-party outside of the firewall was unheard of in most utilities. Today, with the evolution of technology and increased demands on utility staffs, partnering with third-parties in a Saas (Software-as-a Service) environment is becoming de rigueur for many successful analytics applications. This session will provide an opportunity to take a look into the do’s & don’ts of engaging in a Saas-based solution.
Networking Beverage Break
Session Block 2 – Breakout Sessions
201: A New Paradigm: Analytics Driven Customer Engagement
A shift has occurred in the utility customer relationship paradigm! Utilities now have powerful opportunities to provide value by actively engaging with customers to provide solutions and not to solely exist as a sounding board for customer complaints and problems. Now is the time for customer-oriented utility leaders to put the power of analytics to use in their organizations and build customer engagement and improve customer relationship management. In this session, learn how analytics-driven applications can assist utilities to segment and engage customers more granularly. Utility customer engagement success stories will be presented and dissected.
202: Beyond the Substation Fence: DMS & Analytics
The real-time world of distribution systems operations has arguably been a part of the analytics business for over 40 years. Today, the availability of data from the meter to the grid, coupled with the IT systems to manage these massive amounts of data is enabling vast improvements in grid management beyond the substation fence. This session will look at one utility’s experience with advanced analytics applications that push the envelope beyond traditional DMS functionality.
203: Building a Path for Change: A Story of Data Integration
Successful data integration plays a huge part in maximizing the potential of analytics initiatives. Today’s analytics applications are not only looking at data from other departments and internal systems; they are also incorporating data from third parties outside of the utility fire wall. This creates a new world of opportunities never before possible, and of course this leads to some inevitable challenges around data governance, standards, and even organizational and skills issues. In this session, we will look at utilities that have stared down these challenges to provide a framework for analytics-enabled applications that would not be possible without the successful integration of massive, disparate data sets.
204: Keeping Up with the Times: Analytics Organization Case Studies
In a technologically advancing and data driven world, utilities have had to ditch the old way of doing things to get work done successfully. While no single organizational model has emerged to solve the complex issues of keeping up with the times and demands, there are lessons to be learned from utilities that have moved aggressively along in their analytics journey. Here, we’ll profile the experiences of utilities, including both the challenges and successes of building an organization that is able to fully leverage the power of analytics.
Lunch & Networking
Session Block 3 – Solution Showcases
301: Ontario Canada’s IESO and Smart Metering System Experiences
The IESO is responsible for the province’s Meter Data Management and Repository or “MDM/R”, the world’s first and largest smart meter management and processing shared service, supporting the meter-to-billing operations of Ontario’s 72 local distribution companies. This operation handles more than 100 million transactions per day and supports the billing of over 4 million customers on time-of-use rates.
Hear the status of IESO’s initiatives and experiences on managing, accessing, and making use of this large data set including:
• Evolving and increasing demands for data access and analytics
• Managing a large and growing volume of data
• Building and operating a Data Mart and data access facility
• Managing access to data, including security and privacy
• Possible opportunities
• Plans and next steps
302: Beyond Data: Generating Real Value and ROI Via Analytics
As utility analytics leaders and professionals move deeper into leveraging data and ultimately analytics, the search for added-value and improved ROI never ends. This session will look at two examples from utilities that are realizing data from two very distinct approaches. In one, a utility’s leadership has developed some innovative partnerships with solution providers to help make the value proposition more clear from the beginning of an implementation through its completion and beyond. In the other example, a utility has deployed an extensive sensor network, which of course is generating a lot of data…but the value is not in the data itself; rather it is in how analytics from that data is providing more granular and accurate insights.
303: Driving Operational Excellence Using Analytics “Apps” on a Common Foundation
With the flood of “big data” from grid instrumentation, meters, and connected consumers, utilities increasingly are applying analytics to unlock the value of the data. Analytics can enable utilities to not only improve current business processes, but sometimes to transform them altogether. Success in analytics is best achieved by using a foundation of common elements that can be applied to and help integrate various domains and systems across the utility. The foundation approach allows “apps” – analytics applications that apply to specific scenarios such as predictive maintenance or grid awareness and management – to be built on top of a common set of enabling capabilities. The analytics apps can be built by the utility for its own use or deployed from pre-existing apps developed by other utilities, vendors, and other parties in the utility ecosystem. The presentation will briefly explain the foundation approach and present several case studies of utilities that are deploying analytic applications to run on a common foundation.
304: Analytics: Taming Disruptive Challenges in the Utilities Industry
Recent technological and economic events are poised to transform the electric utility industry. These “disruptive challenges”, described as “game changers” by industry thought-leaders, stem from a convergence of factors. Taken together, these factors are likely to dramatically impact customers, employees, investors and available capital to fund future investment. Utilities must transform their thinking about analytics as a “Critical” Utility Asset. IDC Energy Insights in its top 10 predictions for worldwide utilities in 2014 identified that eroding utility revenues and the increase of capital & operating costs will force utilities to develop analytics strategies. This session will look at these game changers, the role that analytics must play, and how several utilities are using analytics to tame these game changers.
Session Block 4 – UAI Working Group: Overview of Discovery and Findings
401: UAI Customer Engagement & Social Media Working Group: A Collection of Customer Engagement & Social Media Best Practices
The Customer Engagement & Social Media Working Group will review highlights from best practices presentations made at the Working Group’s 2014 monthly meetings. Executives, analytics professionals, and customer engagement and social media experts from inside and outside the industry made presentations to the Group. Representatives from SDG&E, Southern Company, Snohomish County PUD, and We Energies as well as CenturyLink, Seeques Marketing Technologies, PR Newswire, Time Warner Cable, and Chick-fil-A shared their perspectives. The best practices advice offered by these presenters would benefit any utility seeking to drive customer engagement or enhance the customer experience.
402: UAI AMI/OMS-Integration Working Group: AMI/OMS Integration, a Maturity Model, Best Practices, and Measures of Success.
The AMI/OMS Integration Working Group will describe an AMI/OMS Integration Maturity Model recommended by the group. The Working Group will share how the Model can be used as a tool to assess a utility’s AMI/OMS integration maturity level and inform AMI/OMS Integration Roadmaps and ongoing business strategies. Best practices shared by Working Group members and guest speakers during the course of the Working Group’s 2014 monthly meetings will be reviewed. This session will conclude with identification of the key AMI/OMS integration metrics recommended by the Working Group’s Measures of Success Sub-team.
403: UAI Data Quality & Integration Working Group: Mastering Data Management & Deriving Value from Data Governance
The Data Quality & Integration Working Group will review the group’s objectives and goals and the Master Data Management Framework and Value of Data Governance Sub-teams will share the outputs of their efforts. This includes the insights gained from an industry survey, utility best practices presentations, a solution provider panel on master data management, and research in connection with a “Value of Data Governance” white paper authored by the Working Group.
404: UAI Asset Optimization Working Group: A Look at Two Key Dimensions of Effective Asset Management and Industry Best Practices
The Asset Optimization Working Group will examine two key dimensions of asset management: 1) asset-centric strategy and organizational governance and 2) asset data. A method for evaluating an organization’s current level of maturity in both of these areas will be reviewed. The Working Group will summarize the best practices advice derived from utility and solution provider presentations as well as topics discussed at the Working Group’s 2014 monthly meetings. The presentations made to the group covered a number of topics including asset management strategies, ISO 55001 and PAS 55 standards, use of advanced analytics to guide asset replacement decisions, and preventative maintenance.
Networking Beverage Break
General Session: No Excuses! An Action Plan for Productive and Profitable Success and UAI Innovation Awards
Based on a solid foundation of core values this exciting program teaches, validates and supports the importance of key principles and skills such as self-responsibility, organizational accountability, integrity, personal honesty, professionalism, self-respect, forgiveness, passion and positive attitude as they pertain to one’s personal and professional success, and the success of others. Ultimately, this positively contributes to the morale and productivity of the individual and organization, resulting in a higher level of performance and a greater level of personal understanding, leading to a more productive, balanced and fulfilling career and life.
You will discover how to:
Cocktail Reception and Expo Prize Giveaway
HP Yacht Party (Invitation Only)
Registration and Information
Breakfast & Networking
General Session: Perspectives on Solving the Data-to-Value Equation
Day Two of utility Analytics week keeps the momentum going with an engaging, thought-provoking opening keynote session. Most of us know that Disney is truly one of the world’s most recognizable and admired brands, but did you also know that data and analytics are a powerful engine that drives operations and customer engagement at Disney? Lowell Doringo from Disney will share his experiences and thoughts on how Disney has moved into the analytics era to stay ahead in hyper-competitive entertainment markets. This session will also feature a utility executive providing thoughts on how their utility is realizing data-to-value in the challenging real-time world. This session is hosted by industry thought leader Larsh Johnson, Chief Technology Officer at Siemens/eMeter. Mr. Johnson will also lead an interactive discussion with our keynoters and audience, providing more opportunities for insights into how leading organizations are solving the “data-to-value” equation.
Networking Beverage Break
Session Block 5 – Industry Solutions Workshops
501: Don’t Leave Your Customers Behind: Delivering Measurable Value From Your AMI Investment
Over 50 million smart meters have been installed across the United States at a cost of $13B. These meters are generating hundreds of billions of meter reads per year. However, the number of use cases that deliver immediate value for the utility and customers beyond the meter are lacking. In this session we will share how an innovative group of utilities delivered measurable capacity savings across hundreds of thousands of homes without rolling a single truck or installing a single new device.
Analytics are gaining momentum across the business enterprise to improve efficiency, streamline operations and facilitate more rapid decision making processes. The utility industry is no exception. With the influx of data from AMI, sensors, and other intelligent devices, utilities are looking for ways to exploit this data for improved planning and operational efficiencies. This workshop begins by defining distribution grid analytics and shares insights into how utility planners and operators can use this data for identifying, visualizing, monitoring, and managing the distribution network for improved asset life and utilization, power quality and overall reliability. It further explores what is possible given the increased sets of data, monitoring, and control functionality now available to utilities. Utility speakers will review distribution grid analytics projects currently in process, highlight lessons learned and share perspectives on what value the efforts bring to their utility. Ample time will be set aside for audience Q&A throughout the workshop.
Over the past 5 years, utility analytics has quickly moved from an emerging topic to one that feels both ubiquitous, but, at the same time, vastly underutilized. Many utilities are struggling to find the right support within their organization to launch and sustain a truly transformative analytics program. Common roadblocks include internal competition for budget dollars, management skepticism around ROI, and an inconsistent understanding of objectives and possible approaches. What appears to be common for many utilities is a need for a comprehensive yet easy to understand framework to build the next-generation analytics business case. The focus of this workshop will be to learn from the collective experience of a panel experts to define the key elements of a successful business case and, also, to identify the pitfalls that can sidetrack even the most skilled professionals.
One could hardly say that the grid is broken today, but system reliability and efficiency have degraded over the past several decades. And change has been slow to come. It is imperative that, as a society, we find ways to make the grid more resilient, secure, efficient, reliable, and capable of integrating with the lives of consumers. The technical innovations inherent in big data analytics for the smart grid are the first step and the future step.
Many argue that analytics is the one last hope for the electrical system to not only realize a return on the substantial benefits made in grid modernization, but to carry the utility into the future safe from hollowing out and disintermediation. While it’s true that we have unprecedented access to immense and growing volumes of data that describe both the electrical system and its consumers nearly instantaneously, we aren’t always sure of what kinds of analyses will bring us long-lasting value. This presentation explores not only how utility analytics improves the ability to optimize day-to-day operations, but in times of stress, how analytics can be the core enabler of effective decision-making and critical communications providing the continuity of reliable energy delivery throughout.
Utility Analytics Week is a production of Energy Central.
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