Hear from thought-provoking speakers. Join discussions on critical topics in this fast-moving market. Gain insights on the changes for today’s and tomorrow’s utilities, and how analytics can help utilities adapt to those changes, and even embrace them.
Build your professional network at this case study-focused conference. Expect a balance of networking and learning while exploring the business and strategic implications data is having on grid analytics, customer analytics and analytics infrastructure.
Stay current on what’s happening from utility C-level panels who provided insight from the corner office of how analytics drives business and positively impacts ROI.
UAI Working Group Meetings
UAI Working Group Meetings – Lunch
C3 Energy Leadership Forum
Breakfast & Networking
Session Block 1 – Breakout Sessions
101: Flip the Script: How Analytics has Transformed Call Center Operations Utility Call Centers are one of the most valuable and certainly most costly customer engagement touch points and one of the largest areas calling for analytics-driven business transformation. Utilities have the ability to enhance the efficacy and efficiency of this core function through the use of advanced analytics from voice analytics to intelligent scripting and more! This session will take a closer look at the path to creating tangible and measurable operational and customer engagement improvements.
102: Asset Analytics: If It Ain’t Broke, Do Fix It Utilities face the challenge of keeping the lights on every day, and this challenge is only made tougher with decades-old infrastructure in place. Analytics provides the opportunity for utility O & M leaders to change the asset and maintenance management game to make keeping the lights on less of an obstacle. With data now available from smart meters, line sensors, equipment sensors, and third party sources, new maintenance practices can be implemented to improve the O & M bottom line, maximize the usable life of assets, and maintain system reliability and performance. This session will profile one utility that is “full speed ahead” in this new asset management paradigm.
103: Beyond “The Four V’s”: Delivering Value in the New Data-Rich Environment The onslaught of data in utilities is rising and so is the need for utility IT and business professionals to look and work beyond data for data’s sake. They need to build systems and processes that create opportunities for colleagues to capture the value inherent in the new data rich environment and deliver the ROI demanded by the C-suite. To this end, we will look at how to build the systems and processes that support and drive analytics-based ROI.
104: SaaS Delivery Models: To Share Data or Not to Share Data As recently as a decade ago the idea of providing data to a third-party outside of the firewall was unheard of in most utilities. Today, with the evolution of technology and increased demands on utility staffs, partnering with third-parties in a Saas (Software-as-a Service) environment is becoming de rigueur for many successful analytics applications. This session will provide an opportunity to take a look into the do’s & don’ts of engaging in a Saas-based solution.
Session Block 2 – Breakout Sessions
201: A New Paradigm: Analytics Driven Customer Engagement A shift has occurred in the utility customer relationship paradigm! Utilities now have powerful opportunities to provide value by actively engaging with customers to provide solutions and not to solely exist as a sounding board for customer complaints and problems. Now is the time for customer-oriented utility leaders to put the power of analytics to use in their organizations and build customer engagement and improve customer relationship management. In this session, learn how analytics-driven applications can assist utilities to segment and engage customers more granularly. Utility customer engagement success stories will be presented and dissected.
202: Beyond the Substation Fence: DMS & Analytics The real-time world of distribution systems operations has arguably been a part of the analytics business for over 40 years. Today, the availability of data from the meter to the grid, coupled with the IT systems to manage these massive amounts of data is enabling vast improvements in grid management beyond the substation fence. This session will look at one utility’s experience with advanced analytics applications that push the envelope beyond traditional DMS functionality.
203: Building a Path for Change: A Story of Data Integration Successful data integration plays a huge part in maximizing the potential of analytics initiatives. Today’s analytics applications are not only looking at data from other departments and internal systems; they are also incorporating data from third parties outside of the utility fire wall. This creates a new world of opportunities never before possible, and of course this leads to some inevitable challenges around data governance, standards, and even organizational and skills issues. In this session, we will look at utilities that have stared down these challenges to provide a framework for analytics-enabled applications that would not be possible without the successful integration of massive, disparate data sets.
204: Keeping Up with the Times: Analytics Organization Case Studies In a technologically advancing and data driven world, utilities have had to ditch the old way of doing things to get work done successfully. While no single organizational model has emerged to solve the complex issues of keeping up with the times and demands, there are lessons to be learned from utilities that have moved aggressively along in their analytics journey. Here, we’ll profile the experiences of utilities, including both the challenges and successes of building an organization that is able to fully leverage the power of analytics.
Lunch & Networking
Session Block 3 – Solution Showcases
301: Ontario Canada’s IESO and Smart Metering System Experiences The IESO is responsible for the province’s Meter Data Management and Repository or “MDM/R”, the world’s first and largest smart meter management and processing shared service, supporting the meter-to-billing operations of Ontario’s 72 local distribution companies. This operation handles more than 100 million transactions per day and supports the billing of over 4 million customers on time-of-use rates. Hear the status of IESO’s initiatives and experiences on managing, accessing, and making use of this large data set including: • Evolving and increasing demands for data access and analytics • Managing a large and growing volume of data • Building and operating a Data Mart and data access facility • Managing access to data, including security and privacy • Possible opportunities • Plans and next steps
302: Beyond Data: Generation Real Value and ROI Via Analytics As utility analytics leaders and professionals move deeper into leveraging data and ultimately analytics, the search for added-value and improved ROI never ends. This session will look at two examples from utilities that are realizing data from two very distinct approaches. In one, a utility’s leadership has developed some innovative partnerships with solution providers to help make the value proposition more clear from the beginning of an implementation through its completion and beyond. In the other example, a utility has deployed an extensive sensor network, which of course is generating a lot of data…but the value is not in the data itself; rather it is in how analytics from that data is providing more granular and accurate insights.
Session Block 4 – UAI Working Group: Overview of Discovery and Findings
401: UAI Working Group Research: Customer Engagement & Social Media Session description coming soon!
402: UAI Working Group Research:AMI/OMS Integration Session description coming soon!
403: UAI Working Group Research:Data Quality & Integration Session description coming soon!
404: UAI Working Group Research:Asset Optimization Session description coming soon!
General Session: No Excuses! An Action Plan for Productive and Profitable Success and UAI Innovation Awards Based on a solid foundation of core values this exciting program teaches, validates and supports the importance of key principles and skills such as self-responsibility, organizational accountability, integrity, personal honesty, professionalism, self-respect, forgiveness, passion and positive attitude as they pertain to one’s personal and professional success, and the success of others. Ultimately, this positively contributes to the morale and productivity of the individual and organization, resulting in a higher level of performance and a greater level of personal understanding, leading to a more productive, balanced and fulfilling career and life. You will discover how to:
Breakfast & Networking
Session Block 5 – Industry Solutions Workshops
501: The Utility Enterprise: Ultimately, It’s All About the Customer
502: Workshop 2
503: Workshop 3
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